FAQ

Frequently asked questions

Can I return or exchange an item?


Yes, except for customised (personalised) or items made to order. For full returns&exchanges policy please click here.




How do I know a product is made from gold?


All precious metal jewellery made in the UK is subject to current UK hallmarking legislation (the 1973 Hallmarking Act). However, the minimum weight thresholds for hallmarking are: gold 1 gram. silver 7.78 grams. platinum 0.5 gram. In practice this means very small and lightweight items may not bear an official hallmark.




What is the processing time for?


The time to prepare (make) jewellery. Some of our designs require external services to be conducted, such as casting, plating or hallmarking which makes the whole process last a bit longer.